Frequently asked questions
The most common questions from people getting to know KonnektAI.
Which channels can my business serve customers on?
WhatsApp, Instagram, Facebook, Telegram and website chat, with conversations from all of them in one place. Instagram and Facebook use your business’s own Meta app.
What is the difference between a channel and a connection?
A channel is the type: WhatsApp, Instagram, Facebook, Telegram or website chat. A connection is each number, account, bot or Page linked. The plan sets how many channels your business uses and how many connections it has in total; if the plan doesn’t say, connections equal channels.
Can I have more than one WhatsApp number?
Yes. Each number is a connection, and your business splits the plan’s connections however it likes: with 3, it can have 3 WhatsApp numbers, one per campaign.
Do I need a new number?
No. You connect the WhatsApp your business already uses by scanning a QR code with its phone.
Does the bot already talk to customers on its own?
Yes. With AI-powered service turned on, it answers with the content your business has added, at any hour, and hands the conversation to your team when a person is needed.
What happens if the AI goes down?
Customer service uses more than one AI provider, in sequence: if the first one fails or is down, the next one answers right away. If none answers, the conversation goes to your team, and the customer is told. Coming soon, on the Custom plan, your business will be able to use its own keys, with two or more providers in the sequence it sets up.
Does the bot book appointments?
Yes. The bot checks your business’s calendar, offers the open slots, and books, reschedules and cancels in Feegow or Google Calendar, with your team’s approval or on its own, as your business chooses for each operation.
Does the meeting come with a video call room?
Yes, in Google Calendar: with the Creates a Google Meet room option on in the service, the meeting the bot books comes with the room, and the link goes to the customer in the chat and stays in the calendar event. Feegow has no room.
Does it work with my system?
Today with Feegow and Google Calendar. Using a different management system? Talk to us: new integrations are added based on demand.
Does KonnektAI message customers who didn’t ask?
Just one: the day-before one. To whoever booked a time through the bot, it asks them to confirm. Other than that, it replies to whoever wrote and sends no mass messages.
Who on my team sees the conversations?
Whoever you authorize. Each person signs in with their own account, and their profile sets what they see and do.
Is it only for clinics?
No. The first business using it is a clinic, and KonnektAI serves any business that serves customers by message and works with a calendar: health, beauty, gyms, pet services, home services, courses, auto services, courts, professional services, events, holistic therapies, food and technology. See who KonnektAI is for
Which languages?
The screens are in Portuguese, English and Spanish, and each person chooses their own.
How much does it cost?
The plans and prices are on the Pricing page, with the free trial and no card needed. See the plans
How do I get started?
Through the sign-up page: tell us who you are and who is signing up, confirm your email, and our team grants access with the free trial of the chosen plan. If you prefer, write to adm@enoughsolutions.com.