Data deletion
What a Facebook Page or an Instagram account connected to KonnektAI brings here, who is responsible for that data and how to ask for it to be deleted.
What the connected Page brings
When a business connects its Page to KonnektAI, Meta gives us:
- The Page access token, stored encrypted and deleted when the business disconnects the channel.
- The identifier of the person who authorized the connection, stored only as a cryptographic hash.
- The messages the business’s customers send to the Page, with each customer’s identifier on the Page.
- The customer’s public profile name, when Meta provides it.
Who is responsible for this data
The business that connected the channel is the controller: the conversations and its customers’ data belong to it, and it decides what is deleted.
Enough Solutions, which makes KonnektAI, is the processor: it processes this data on the business’s behalf and deletes what the business asks.
The record of who authorized the connection is the authorizing person’s own data: that one we delete directly, at their request.
How to request deletion
If you are with the business that connected the channel
- Disconnect the channel in Integrations › Channels, in KonnektAI: the Page token is deleted right away, and no new message arrives.
- Or remove the KonnektAI app in your Facebook settings, in the list of business integrations. Meta lets us know, and the connection asks for someone from the business to reconnect it; removing the app alone does not delete anything.
- To delete the record of who authorized it, request deletion of your data right there, in your Facebook settings. Meta lets us know and we delete it right away.
- To delete the conversations already in KonnektAI, write to adm@enoughsolutions.com from a business e-mail address.
If you are a customer of a business and talked to it on Facebook or Instagram
- Ask the business itself for deletion: it is the controller and decides what is deleted.
- If you prefer, write to adm@enoughsolutions.com with the name of the business and of the Page. We forward the request to the business and delete what it authorizes.
How long it takes
- Disconnecting the channel: the Page token is deleted right away.
- Requesting deletion through Facebook: the record of who authorized it is deleted as soon as Meta lets us know.
- Request by e-mail: we answer within 15 days. If the request comes from a customer, within that period we forward it to the business, which decides what is deleted.
How to track your request
When you request deletion through Facebook, Meta shows a confirmation code and a link to the status of the request. The link opens a page of ours, at app.konnektai.com.br/channel/v1/inbound/meta/data-deletion/<code>, that says what was deleted, what was not and why.
Keep the code: you can also use it to ask about the request by e-mail. A request made by e-mail is followed up in the same e-mail thread.
The details are in the Privacy policy.